Usman Saif - Senior AI Engineer & Agentic AI Specialist Resume

Professional Summary

Senior Software Engineer with 10+ years of overall experience, specializing over the last 2+ years in Python, Agentic AI, LLM-powered automation, and production AI SaaS. Expert in Python (FastAPI, AsyncIO, SQLAlchemy), multi-agent architectures, RAG pipelines, and end-to-end AI product delivery using OpenAI and Anthropic Claude APIs. Built a multi-tenant SaaS AI Agent Platform (Python, FastAPI, React + TypeScript, pgvector) and BizPulse, an autonomous B2B outreach engine powered by Claude. Backed by 8+ years architecting high-concurrency enterprise platforms (Laravel, PHP, Vue.js) for US-based Tier-1 logistics and automotive clients. Proven track record of turning business problems into deployed AI systems — from autonomous WhatsApp agents to AI-driven procurement automation — that cut operational costs and drive measurable ROI.

Core Competencies

Agentic AI & Multi-Agent Systems

LLM Integration (OpenAI, Claude)

RAG & Vector Databases (pgvector, Qdrant)

Prompt Engineering & MCP

Python, FastAPI & AsyncIO

SQLAlchemy, Pydantic & Alembic

React + TypeScript & Vue.js

WhatsApp Business API & Twilio SMS

SaaS & Multi-Tenant Architecture

Celery, RabbitMQ & Async Pipelines

System Design & Microservices

Database Design (PostgreSQL, MySQL)

Laravel & PHP (8+ yrs)

Performance Optimization

Technical Leadership & Mentoring

Agile & Scrum

CI/CD & Docker

Professional Experience

Principal Software Engineer

Oct 2024 – Present

Remote

Leading the company's shift toward Agentic AI and intelligent automation while spearheading enterprise architecture for Tier-1 logistics and automotive clients
Architected and launched a multi-tenant SaaS AI Agent Platform (Python, FastAPI, React + TypeScript, OpenAI API, pgvector, Casbin RBAC) enabling businesses to deploy custom-trained AI agents across web, WhatsApp, and SMS within minutes
Built BizPulse, an AI-powered B2B lead-intelligence platform that auto-discovers leads via the Google Places API, runs automated AI website audits, and conducts autonomous WhatsApp conversations using Anthropic Claude
Designed agentic AI workflows and predictive dashboards that reduced operational overhead by 30%
Mentoring 8+ full-stack engineers on modern CI/CD pipelines and AI-assisted development practices

Senior Software Engineer

Mar 2019 – Oct 2024

Remote

Built and scaled enterprise logistics and automotive platforms (Laravel, Vue.js, MySQL) for US-based clients, including a real-time GPS fleet-tracking system managing 5,000+ vehicles
Mentored 15+ junior developers, improving code quality by 40%
Delivered 50+ custom features that increased client sales by 25%
Reduced API response times by 60% through database optimization

Software Engineer

Mar 2018 – Mar 2019

Remote

Developed RESTful APIs (Laravel) for inventory management systems handling 100K+ daily transactions
Collaborated on implementing secure authentication and authorization systems
Optimized database queries, achieving 40% faster page load times

Web Developer

Jun 2016 – Dec 2017

Spix Systems Limited | Lahore, Pakistan

Developed 20+ custom websites (PHP, WordPress, MySQL) for clients across multiple industries
Collaborated with design teams to deliver polished, responsive UI implementations
Optimized website performance, improving load times across client sites

Technical Skills

AI & LLM:

OpenAI API, Anthropic Claude, LangChain, LangGraph, Agentic AI, Multi-Agent Systems, RAG, Prompt Engineering, MCP (Model Context Protocol)

Languages:

Python, PHP, JavaScript / TypeScript, SQL

Backend Frameworks:

FastAPI, Laravel, Django, Flask

Python Libraries:

SQLAlchemy, Pydantic, Alembic, AsyncIO, HTTPX, Pytest

Frontend:

React + TypeScript, Vue.js, JavaScript, jQuery, Bootstrap, HTML/CSS

APIs & Integration:

REST APIs, WebSockets, JWT / OAuth2, WhatsApp Business API, Twilio SMS, Google Places API, HubSpot CRM, Salesforce, Slack

Databases & Vector Stores:

PostgreSQL, MySQL, Redis, MongoDB, pgvector, Qdrant

Messaging & Async:

RabbitMQ, Celery, Asyncio

Cloud & DevOps:

AWS (S3), Docker, CI/CD, Nginx, Git/GitHub, Linux

Architecture:

Microservices, SaaS & Multi-Tenant Architecture, Casbin RBAC, System Design

Leadership:

Technical Mentoring, Agile/Scrum, Code Reviews

Education & Certifications

Bachelor of Computer Science

2013 – 2017

University of Sargodha | Sargodha, Pakistan

Certified Ethical Hacker (CEH v9)

March 2017

Corvit Systems | Advanced training in network security and information systems auditing

IBM Integration Bus Developer v10

August 2017

IBM Partner World | Certified in enterprise message bus architecture and SOA integration

Selected Projects & Achievements

SaaS AI Agent Platform (AI SaaS, Multi-Tenant)

Built a multi-tenant SaaS where businesses subscribe and get a fully configured AI agent — trained on their own data (FAQs, docs, business context) — live within minutes across web chat, WhatsApp, and SMS. Features tenant isolation, RAG-based knowledge embeddings, conversation history, Casbin RBAC, and subscription tier management.
Stack: Python, FastAPI, AsyncIO, SQLAlchemy, Alembic, OpenAI API, pgvector, Celery, Redis, React + TypeScript, WhatsApp Business API, Twilio SMS, Docker, Nginx.

BizPulse – AI B2B Lead Intelligence & Outreach SaaS (USA)

Built a full-stack B2B outreach platform that auto-discovers and scores leads via Google Places, runs AI-powered website audits to identify pain points, launches personalized multi-channel outreach (email + WhatsApp), and uses an autonomous Claude agent to handle WhatsApp conversations end-to-end with pipeline tracking and real-time push notifications.
Stack: Laravel 12, Vue 3 + Pinia, Anthropic Claude, WhatsApp Business API, Google Places API, Laravel Queues, Web Push API.

Enterprise Crowdsourcing & Procurement Platform (Logistics, USA)

Architected a high-concurrency multi-retailer procurement platform handling 100K+ daily transactions, with real-time inventory tracking, automated price monitoring, and a centralized fulfillment dashboard. Maintained 99.9% uptime; instrumental $900K database incident recovery.
Stack: Python, FastAPI, PostgreSQL, Celery, Redis, Docker.

Falvey Insurance Integration SDK (SaaS, USA)

Built a backend SDK abstracting a complex third-party insurance API surface, with automated retry logic, structured error handling, and full data integrity guarantees. Reduced developer integration time by 90%.
Stack: Python, FastAPI, Pydantic.

MedLucy – Healthcare Management SaaS (Healthcare, Luxembourg)

Designed a full-featured admin platform managing doctor, clinic, and secretary profiles, role/permissions (RBAC), app version control, and automated prescription workflows. Live in the EU market.
Stack: Laravel, Vue.js, MySQL.

Pak Poultry – Market Intelligence SaaS (Pakistan)

Developed a real-time analytics and SMS-alert SaaS platform delivering daily market rate data to thousands of poultry traders, with automated data pipelines and zero-downtime reporting.
Stack: PHP, MySQL, SMS Gateway.